Q: I am looking for a accessorie that is not listed on your site, can you provide them?
A: If you are looking for a accessorie we don’t list on our site. Please contact firstname.lastname@example.org with a picture, a serial number or the model number of the accessorie. The more details given, it is easier and quicker to locate the accessorie in the factory.
Q: I ordered and received the accessorie but I wish to change it for some other model, what are my options?
A: If you have made a mistake in ordering a wrong accessorie and wish to change for a different model, we allow an exchange process within 3 days of receiving the accessories and a handing & shipping cost will apply.
Q: What quality grade are your accessories?
A: We only sell the top grade accessories , and our accessories are made exactly like being described in the last point.
Q: What kind of payment methods do you accept?
A: We offer payment methods including Visa, MasterCard and Western Union. At the moment we do not accept Paypal, Moneybooker and bank transfer. Please excuse us for any inconvenience we may cause because of this. As for western union, please contact email@example.com for the account details.
Q: What does PENDING mean after my checking out?
A: If your payment reads PENDING after you check out, it means we need to take two days to verify your order. Once it goes through, it will read PAID. If it has been more than two days in the status of PENDING, then it means your order failed. Please replace your order. In the case that your order does not go through while your money seems to be transferred successfully to us, please feel free to contact us at firstname.lastname@example.org.
Q: How much do you charge for shipping?
A: We provide shipping free service to most of the main countries around the world. For orders below $50, you will be charged $10 shipping fee.
Q: What methods of shipping do you offer, and what can you tell me about them?
A: Shipping using Express mail and Register Air mail service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is about 7-14 working days.
Q: How will you ship my item?
A: When you purchase in our website, we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. Shipping using Express mail and Register Air mail service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it is available. You can expect delivery time of 7-14 working days. Make sure you enter the right shipping address for your accessorie. Indeed, we are not responsible for reshipment in the event you provided us an incorrect delivery address.
Q: How long does shipping take?
A: Shipping will vary based upon where you are located and whether or not the product you are ordering is in stock. Unlike other sites who lead you to believe that all of their products are in stock and ready to ship, we will notify you of the estimated delivery time of your item if it is out of stock. If your watch is in stock, you can typically expect delivery within 7-10 working days. If your watch is out of stock, we will notify you immediately.
Q: What shall I do if I do not receive my order within the estimated delivery time?
A: If you experience such issue, you shall notify us by sending us an email to email@example.com. We will immediately investigate the situation for you and take the appropriate actions. Would it be necessary, we will work out on a replacement solution (please refer to the Return Policy). Since your order has been paid for, we commit to ensure that you will receive the items you ordered by any means.
Q: It’s been two weeks, where is my order?
A: Though we do not expect this to happen, if there is any significant delay with your order, we will contact you immediately. We will keep in contact with you from the time you place your order until you receive your delivery. Once your order ships, the tracking number will automatically be emailed to you, so there is no need to email us asking if your package has shipped, as we usually notify customers the same day their orders ship.
Q: What shall I do if my shipment is lost or stolen?
A: In the unlikely event that your package is lost or stolen, we will investigate, and if the accessorie cannot be recovered, we will send you another one providing that the courier did not deliver your accessorie to the wrong address. We regret to inform you that if the postal service delivers the accessorie to the WRONG address you have provided to us, or you have moved or changed your address without notifying us, there is nothing we can do to recover your item.
Q: How to do if I receive a defective item?
A: You are pretty much unlikely to meet such problems as we only supply top quality items. Moreover, we use dual quality control to avoid shipping items of poor standard. Would the defect be related to manufacturing, we will offer you a replacement solution. Please refer to the Exchanges before sending back the items.
Q: Will I have problem with customs?
A: We have many years experience in shipping orders worldwide. We guarantee that the items will be sent to you directly. We can let our products pass the customs safely by our special way.
Q: What happens if my shipment is lost or stolen?
A: It is unlikely that your package is lost or stolen. If we approve that your item lost/stolen, we will send you another item. But if the postal service delivers the items to the wrong address you provide or you have moved and changed your address without notifying us in advance, we can do nothing to recover your order.
Q: What is your return policy?
A: Considering we only deal with high quality products, you can easily reason out that it is a rare case you return the item back. If you request a return, most probably due to a defect issue, you would simply need to inform our customer service staffs by emailing to firstname.lastname@example.org. We will reply with a satisfying and effective solution. Please refer to the Return Policy before sending back the items.
Q: What about out-of-stock items?
A: We make every effort to keep a good stock of all the items on our site. However, a high-demand item may go out-of-stock occasionally. If the item you order is out-of-stock, we will notify you via email. Usually, it takes 6 days to restock the item and you may wait for the restock of your order or have other replacement.
Q: I ordered and received the item but I wish to change it for some other model, what are my options?
A: If you wish to change your item for a different model or feel that you have made a mistake and ordered a Wrong item , we allow an exchange process within 14 days after receiving the item and a $20-40 handing & shipping cost will apply. Please refer to the exchanges before sending back your item.
Q: You do not have the item I am looking for and can you source it for me?
A: You name it, we will get it! Unless this accessorie does not exist, it is never released on our market. Please simply send us a picture of the item you are looking for to email@example.com. More details given would be easier and quicker to locate the item at the factories.
Q: What is your address for returns or exchanges?
A: As for returns or exchanges, we would like to refer you to our Returns/Exchanges at first. After you carefully read the policy, we advice you to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We’ll tell you the best way to handle your returns or exchanges and what you can expect from us.
Q: How do you ensure your products after I finish payment?
A: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, probably deliver time and the name of purchased products and quantity.
Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
A: The funds should be paid immediately by Credit Card. If the products quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.
I have read everything in your FAQ, but still find no answer to my questions. It’s pretty easy, just contact our customer service, we will reply you as soon as possible.